Contact
Thank you for shopping with Elara London. Whether you have a question about an order, a return, or a product you are considering, our team is here to help.
Response time
30 minutes – 24 hours
Measured within our service hours
Customer support
Our support team handles orders, returns, delivery questions, and product enquiries. Every message is read and answered by a person, not an automated system.
Email and phone are both monitored seven days a week during the hours listed here. If you write to us outside those hours, your message will be waiting at the top of the queue when we open.
When you get in touch about an existing order, including your order number helps us resolve things in a single reply. You can also follow your parcel yourself on our order tracking page.
Service hours
Monday – Friday
09:00 – 17:00 UK time
Saturday & Sunday
10:00 – 16:00 UK time
For urgent matters, calling us during these hours is the fastest way to reach the team.
Company details
Store name
Elara London
Business address
2 N Central Ave, Suite 1800, Phoenix, Arizona 85004, United States
Elara London is an independent online store operated by SG Media Agency LLC, registered in the United States. Orders are dispatched to customers across the United Kingdom. Please do not return items to us before contacting our support team, so we can confirm the correct return address for your order.